Frequently asked questions
Short answers to what restaurants, hotels and businesses ask us most.
How it works
What happens when a customer taps the card with their phone?
The phone reads the NFC chip and opens a Nova Cards link that takes them to your branch's Google review form (or your mini site if you have SuperNova). The QR code does the same using the camera.
Does it work with every phone?
The QR code works with almost any phone with a camera. For NFC, most recent iPhones (XS and later) and many Android phones read it; on some Android phones NFC must be turned on in settings. That's why every card has both.
What does my customer need to leave a review?
An internet connection and a Google account, signed in. Without an account they can see your profile, but Google will ask them to sign in to post.
Can my customers leave any rating?
Yes. Access to Google is available to everyone, with no filters or conditions. We don't offer rewards for reviews or promise stars or rankings.
Do they need to install an app?
No. Everything opens in the phone's browser.
The card and the link
If I change my Google link or plan, do I need to reprint?
No. Each card has a stable Nova Cards link; we change the destination from our panel and the printed card keeps working.
I don't know my Google review link
At checkout, tick "I need help finding my link" and we'll find it with you. We validate the link before production.
Can I add my logo?
Yes. Preparing a new design has a one-time fee per design and each custom piece has an add-on with your package discount. We send you the proof for approval before production.
What size is it?
It's 120 mm tall and 2 mm thick. The final width is to be confirmed; we'll state it on your design proof.
SuperNova
What happens if I cancel SuperNova?
Service continues until the end of the paid period. After that, your cards open the Google review form directly. The mini site is unpublished and we keep its settings privately for three calendar months in case you reactivate; then we delete it.
Does the launch promotion restart if I cancel and come back?
No. It's granted once per business and counts the periods paid with the promotion.
How do I request my extra card for the month?
Message us on WhatsApp during your service month. It doesn't accumulate and you pay shipping.
Purchase, shipping and invoicing
Do prices include VAT?
No. Published prices are before VAT. Before paying you'll see the breakdown with VAT and shipping.
Do you ship outside Cancún?
Yes, across Mexico. If your zone's rate isn't set yet, we save your order and send you the total before charging.
How long does delivery take? Do you install?
Production and delivery times, as well as installation conditions in Cancún, are still to be confirmed. We'll tell you when we validate your order.
Do you issue invoices?
Yes. Request one at checkout with your tax details; the owner issues the CFDI manually.
Didn't find your answer?
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